FREQUENTLY ASKED QUESTIONS
Is There Any Aspect Of My WordPress Site You Can’t Edit/Fix?
We have yet to find one. If there is something you don’t see in our list of items we can do, just scroll down to the contact form and give us some details, we’ll figure it out.
How Long Does It Take For You To Fix Or Edit What I Need?
Our average turn around time for the basic services listed is 2 days, sometimes 1, sometimes 3. It all depends on what it is we’re doing for you, and how quickly you can respond back to us if we have any questions.
How Do I Find Out The Cost Of A Custom Job?
All you have to do is describe what it is you’re looking to have done in detail and we’ll email you back with a quote – usually 1-3 business days.
Are There Any Hidden Fees?
No. If for some reason you request more for us to do than what it is you’ve purchased we’ll send you a custom link to cover any extra fees.
What Versions Of WordPress Do You cater To?
All of them. However, we suggest you make sure you are always running the latest version.
What If Something Goes Wrong With Your Work/Edits?
No worries at all. We always back up your site prior to any changes in case any sort of situation runs into. Again, keep in mind, we have yet to have to retrace our steps due to mishaps on our own part.
What Is Your Refund Policy
If we can’t fix or edit what you want, you are more than welcome to a full refund. We offer unlimited revisions to avoid this and have never had to experience a refund due to this. You can come back to us during your time with us for your edit(s) until you are satisfied.
Do You Share My Information With Anyone Else?
Why Is Your Service So Inexpensive?
Because we know what we’re doing and it doesn’t take us long at all to get the job done. We keep all of the work in house and make sure it gets done correctly the first time so you can focus on what it is you do best.
What Credentials Will You Need?
All we will need is the website address/URL and wp-admin (WordPress admin) login. If you don’t have that then contact your hosting provider to retrieve your customer number and support pin. If you need us to help you with that we can. Feel free to create a temporary login with admin access if you’d like. Be sure and use firstname.lastname@example.org as the email address, and email us the password you set. Once we’re done, you can simply delete our account.
Where Do I Send All Of The Information Once I’ve Ordered? Credentials Will You Need?
That’s the easiest part, you’ll be redirected back to this page. If you aren’t, simply come back to www.click-fate.com and go to our contact area and let us know exactly what you want us to do for you. From there we’ll get started right away after you send us your credentials. If we have any questions we’ll email you ASAP with what it is we’re lacking if anything.